In the bustling halls of Ferensay Health Center, change was on the horizon. Kebebush Abera, a seasoned cashier at 56 years old, stood at the forefront of this transformation. For over nine years, she had dedicated herself to serving the community in the health center. Yet, it was the advent of new technologies that would redefine her role and elevate her impact.

“As an experienced staff member at the health center, I am delighted to serve the community more effectively through the use of new technologies in the health system,” Kebebush shared, her voice filled with optimism and determination. It was a sentiment echoed by many, as the implementation of Electronic Medical Records (EMR) brought a wave of change throughout the center.

For Kebebush, the transition to digital platforms marked a personal milestone. Having spent her career navigating paper-based processes, embracing a computer in her late 50s was no small feat. “Thanks to my supervisors for their proper mentorship and support, I am now able to use these new technologies after a lifetime of paperbased work experience,” she reflected gratefully.

Her journey with EMR began as the system permeated every corner of the health center. From the recording room to the laboratory, the once manual processes now thrived in the digital realm. As the final stop in the payment process, Kebebush’s role as a cashier is important in executing transactions seamlessly.

“People also gave me positive feedback,” Kebebush shared with a smile. Before the system, the center grappled with inefficiencies and delays due to fragmented information. However, with EMR, the once arduous task of retrieving patient data became instantaneous, saving time for both the staff and clients alike.

It wasn’t just about adapting to new tools; it was about embracing a new way of thinking. “My supervisors supported me in using the system and learning from the younger society. EMR creates my first ever experience using a computer” Kebebush affirmed. In turn, she became a beacon of knowledge, sharing her experience with colleagues and fostering a culture of continuous learning.

Today, Kebebush stands as a testament to the power of resilience and adaptability. Her journey from paper to pixels not only streamlined processes but also empowered her to make a lasting impact
on the community she serves. As Ferensay Health Center continues to evolve, Kebebush’s story
serves as a reminder that with the right support and mindset, anyone can thrive in the face of change.